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Frequently Asked Questions

DO YOU HAVE KIDS OPTIONS? 

We know some kids can be pretty specific about what goes on their plate and in their mouth so we offer a kids option for each meal. 

DO YOU OFFER A REUSABLE PACKAGING?

We do!  We use high quality reusable dishes from Friendlier.  Check below for all the information on how to return your reusables!

WHEN IS YOUR NEW MENU POSTED?

Menus are posted on Monday evenings for the following week.

WHEN WILL I RECEIVE MY MEALS?

Our meals are made fresh and delivered straight to your door.  We deliver twice a week as we believe this ensures you receive the freshest meals.  Meals are delivered to your door on Monday and/or Wednesday between 3 and 5:30pm.  All you have to do is reheat and serve!

DO YOU OFFER LOW CARB OR GLUTEN FREE DISHES?

Send us a message and let's chat!   We do our best to accommodate our families!

ARE YOUR MEALS NUT FREE?  

We cannot guarantee our food has not come in contact with nuts and other allergens as we do cook in a shared kitchen.

WHAT HAPPENS IF I AM NOT HOME TO RECEIVE MY MEAL DELIVERY?

No problem!   Our meals are delivered in reusable cooler bags.  Simply put out the cooler bag when you receive your next meal and we will pick it up. 

WHEN DO I HAVE TO PLACE MY ORDER FOR DELIVERY? 

Order cut-off times: Friday at 4:00pm for Monday delivery and Monday at 4:00pm for Wednesday delivery.

 

HOW DO I REHEAT MEALS?

Reheating instructions will be emailed out on delivery day.

DO YOU OFFER A SUBSCRIPTION SERVICE?

We sure do!  The meal plan option can be accessed here.  Once you subscribe, you don't have to worry about getting your orders in on time as it will automatically renew each week. Want a different day than the one you subscribed for? No problem, just send us an email by the Friday before and let us know which meals you would prefer that week! To pause or cancel your subscription please let us know by end of day Thursday for delivery the following week.

WHERE DO YOU DELIVER?

We deliver anywhere in Ottawa and surrounding areas! (Stittsville, Kanata, Barrhaven, Orleans, Manotick, Aylmer, Hull, Gatineau). Unfortunately we do not deliver to Carleton Place at the moment. 

FREEZER MEAL REHEATING INSTRUCTIONS

Vegan Chili/Chicken Chili - thaw on counter then transfer to a pot for 5 mins or until warmed through OR microwave on defrost setting for 5 mins then reheat at 80% power for 5 mins

Beef/Sweet Potato Stew - thaw on counter then transfer to a pot for 5 mins or until warmed through OR microwave on defrost setting for 5 mins then reheat at 80% power for 5 mins

Chicken/Veg/Curried Pot Pies - bake at 350F for 90 minutes

Small Meat/Veg Lasagnas - cover with aluminum foil and bake at 350F for 30 minutes, remove foil and bake for another 15 minutes

Large Meat/Veg Lasagnas - cover with aluminum foil and bake at 350F for 45 minutes, remove foil and bake for another 15 minutes
Sloppy Joes - remove the buns, cheese and jalapeños, cover with foil, bake at 350F for 40 minutes 

Small Shepherd's Pie - bake at 350F for 45 minutes

Large Shepherd's Pie - bake at 350F for 90 minutes

WHAT ABOUT COVID?

It is a strange time and we are committed to keeping our employees and our customers safe.  We wear masks in the kitchen and during delivery.   We will continue to be transparent with our customers should there be any concerns about Covid within our organization.  We minimize our exposure and follow all public health guidelines as well as all food safety measures to keep you safe, and cook in a modern commercial kitchen. 

HOW DO I CANCEL MY ORDER?

To cancel your order please, contact us by end of day Thursday to ensure your order is cancelled for the following week.

WE GIVE BACK

At Family Table we believe it is important to give back and support our community.  2% of every purchase is donated to the Ottawa Foodbank and the Ottawa Network for Education which runs the school breakfast program.

HOW DO I RETURN MY FRIENDLIER REUSABLE CONTAINERS?

Using the simple Friendlier app downloaded from Google Play or The App Store, you will scan a QR code on the bottom of your package. 

Rinse and return the container to a Friendlier collection bin, including those located at the Red Apron, Le Suq and Pure Kitchen Preston. 

Friendlier will wash and sanitize the containers and return them to us to be reused.

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