faq | The Family Table

Frequently Asked Questions

DO YOU HAVE KIDS OPTIONS?

We know some kids can be pretty specific about what goes on their plate and in their mouth so we offer a kids option for each meal.

WHEN IS YOUR NEW MENU POSTED?

Menus are posted on Monday evenings for the following week.

WHEN WILL I RECEIVE MY MEALS?

Our meals are made fresh and delivered straight to your door. We deliver once a week on Tuesdays between 3 and 5:30pm. Pick up option is also available on Tuesdays between 4-6pm. All you have to do is reheat and serve!

DO YOU OFFER LOW CARB OR GLUTEN FREE DISHES?

Send us a message and let's chat! We do our best to accommodate our families!

ARE YOUR MEALS NUT FREE?

We cannot guarantee our food has not come in contact with nuts and other allergens as we do cook in a shared kitchen.

WHAT HAPPENS IF I AM NOT HOME TO RECEIVE MY MEAL DELIVERY?

No problem! Our meals are delivered in reusable cooler bags. Simply put out the cooler bag when you receive your next meal and we will pick it up.

WHEN DO I HAVE TO PLACE MY ORDER FOR DELIVERY?

Order cut-off time: Fridays at 6pm!

HOW DO I REHEAT MEALS?

Reheating instructions will be emailed out on delivery day.

DO YOU OFFER A SUBSCRIPTION SERVICE?

We sure do! The meal plan option can be accessed here. Once you subscribe, you don't have to worry about getting your orders in on time as it will automatically renew each week. Want a different day than the one you subscribed for? No problem, just send us an email by the Friday before and let us know which meals you would prefer that week! To pause or cancel your subscription please let us know by end of day Thursday for delivery the following week.

WHERE DO YOU DELIVER?

We deliver anywhere in Ottawa and surrounding areas! (Stittsville, Kanata, Barrhaven, Orleans). Please reach out if you don't see your area to check if we deliver.

HOW DO I CANCEL MY ORDER?

To cancel your order please, contact us by end of day Thursday to ensure your order is cancelled for the following week.

I AM LOOKING FOR CATERING, HOW DO I ORDER?

I AM LOOKING FOR SCHOOL, HOW DO I ORDER?

Same as above, contact us by email or phone 613-518-3913 or carolyn@familytableottawa.com